bahrainthismonth.com | MAY 2025 INTERVIEW 16 Shaping Hospitality Excellence Sumit Jassal, Group General Manager of Ramee Group Hotels, shares his vision for elevating the brand in Bahrain, drawing on global experience to shape service excellence and innovation. With more than two decades of international experience in the hospitality industry, Mr. Jassal is bringing a fresh, global perspective to the company. His mission is clear: to blend worldclass operational procedures with the region’s renowned warmth, creating an elevated guest experience. Mr Jassal says: “Having worked across diverse markets, I bring a global perspective to local execution. My goal is to implement international standards in guest service, innovation and operational efficiency while maintaining the warmth of regional hospitality.” As Group General Manager, his immediate focus is on enhancing guest satisfaction, team development and ensuring a consistent brand experience across all properties. “Long-term, I see Ramee Hotels in Bahrain becoming a hospitality benchmark known for excellence, innovation and a strong connection with the local community,” he adds. Mr Jassal’s track record includes successful hotel pre-openings across various markets, a task he approaches with meticulous planning. “Thorough market research, detailed preopening planning and building strong, motivated teams are essential. Post-launch, continuous improvement through guest feedback and training programmes is vital,” he explains. One of Ramee Hotels’ greatest strengths lies in its unique blend of global standards and regional authenticity. “Our diversity of offerings – from luxury rooms to lively F&B venues – makes us versatile. I aim to capitalise on this by refining our guest experiences and strengthening brand loyalty through personalised service,” Mr Jassal says. Central to his leadership philosophy is fostering a culture of excellence and innovation among his team. By encouraging creativity, recognising achievements and providing clear growth pathways, he aims to inspire a dynamic workforce ready for future challenges. “I believe in empowering team members and keeping them future-ready through regular training,” he notes. Reflecting on his own career, Mr Jassal credits pivotal moments such as leading during economic downturns for shaping his leadership style. “Managing large teams during challenging times taught me resilience and empathy. Launching hotels in competitive markets helped me develop a people-first leadership style based on trust and accountability,” he says. Balancing the demands of leadership with family life is another priority for Mr Jassal. “Time management and setting boundaries are key. I dedicate quality time to my family – weekend dinners or simply relaxing at home. These moments ground me and recharge my energy,” he shares. Guided by values of integrity, humility and consistency, Mr Jassal believes in leading by example and creating a culture of respect and care across his teams. He draws inspiration from industry mentors who instilled the principle that “happy teams create happy guests.” Looking ahead, Mr Jassal’s ambition is to leave a lasting legacy at Ramee Group Hotels. “I hope to leave a legacy of transformation – turning Ramee Hotels into iconic destinations known for excellence. I aspire to contribute to Bahrain’s growing hospitality scene by setting benchmarks in service, innovation and sustainability,” he concludes.
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