Redefining Delivery Services

by BTM

Tue, 05 March 2024

Redefining Delivery Services

Kulsha Logistics was established with the vision of being a trusted partner for businesses and individuals alike, facilitating the movement of goods and providing reliable delivery services. Kristian Harrison spoke to Mr Isa Haji, Founder of Kulsha, about the company’s successes and future in the market.

In the tumultuous aftermath of the COVID-19 pandemic, where restrictions crippled traditional business models and accelerated the shift towards digitalisation, Kulsha Logistics emerged as a pioneering force in Bahrain’s logistics sector. Founded with a vision to address the challenges exacerbated by the pandemic, Kulsha Logistics swiftly carved its niche by blending innovation with unwavering commitment to service excellence.

The genesis of Kulsha Logistics was rooted in empathy and a keen observation of the prevailing challenges faced by individuals and businesses during the early days of the pandemic in 2020. Witnessing the disruptions caused by lockdowns and restrictions, Mr. Haji saw an opportunity not only to bridge logistical gaps but also to contribute meaningfully to the community.

“The inspiration behind establishing Kulsha as a logistics company was born out of the challenges faced by individuals and businesses during the early days of the pandemic,” he says. “Witnessing the difficulties people encountered due to lockdowns and restrictions, we saw an opportunity to make a positive impact.”

Responding to the evolving landscape, Kulsha Logistics conceptualised an E-commerce application aimed at not only addressing immediate logistical needs but also bolstering the local economy by supporting small and medium-sized enterprises (SMEs). This strategic move not only tapped into the burgeoning demand for online shopping but also positioned Kulsha Logistics as a catalyst for digital transformation in Bahrain’s logistics ecosystem.

Kulsha Logistics BahrainFrom its inception, Kulsha Logistics has been steadfast in its commitment to providing a diverse array of services tailored to the unique requirements of various industries. Central to its operations is a robust infrastructure that enables the seamless flow of goods across sectors ranging from food and hospitality to telecommunications, electronics and education.

“Our primary goal was to fill a crucial niche in the market by providing efficient and reliable logistics services,” explains Mr. Haji. “We recognised the essential role logistics plays in connecting businesses with their customers, particularly during challenging times. Now, we are standing in the market with a fleet of more than 100 vehicles in total, including bikes, chillers, vans, cars and more.

In line with this vision, Kulsha Logistics has strategically positioned itself as a trusted partner for businesses seeking dependable logistics solutions. With round-the-clock availability for B2B and B2C services and strategically-located fleet stations across Bahrain, the company ensures timely and efficient delivery services tailored to the specific needs of each industry it serves. However, Mr. Haji chose to position Kulsha’s head office in the Bahrain Financial Harbour, the heart of Bahrain, so that Kulsha could be easily accessible by anyone. 

At the centre of Kulsha Logistics’ operations lies a steadfast commitment to leveraging technology to drive operational excellence and enhance customer experience. Recognising the transformative potential of digitalisation, the company has embraced cutting-edge technologies to streamline processes, improve efficiency and ensure transparency at every stage of the logistics chain.

“Our commitment to being a tech-centric firm is reflected in various aspects of our business operations,” states Mr. Haji. “We have embraced digital transformation by minimising manual work and transitioning to a systemised approach. All our files and documents are digitised, facilitating a smooth and efficient workflow. One of our key technological tools is the use of GPS tracking software for our entire fleet of vehicles, enabling real-time monitoring and tracking. A dedicated operations team is available 24/7 to monitor the fleet, addressing any potential issues promptly and ensuring the smooth execution of logistics services. This not only enhances the efficiency of logistics operations but also provides customers with greater visibility and control over their shipments, thereby fostering trust and reliability.”

In an industry where the safety and security of goods are paramount, Kulsha Logistics leaves no stone unturned in ensuring the utmost protection of its customers’ assets. From rigorous training programmes for drivers to stringent maintenance protocols for its fleet of vehicles, the company upholds the highest standards of safety and security at every juncture of the logistics process.

“Ensuring the security and safety of goods is paramount at Kulsha Logistics, particularly given the diverse industries we serve,” Mr. Haji affirms. “Our commitment to this begins with our trained and professional drivers, who undergo a comprehensive 10-day training programme upon hiring.”

Moreover, Kulsha Logistics employs state-of-the-art delivery boxes equipped with temperature control mechanisms to safeguard perishable goods during transit. This proactive approach not only ensures the freshness and integrity of food products but also underscores the company’s unwavering dedication to quality and customer satisfaction.

Beyond its core business operations, Kulsha Logistics actively engages with local communities and collaborates with government authorities to drive sustainable growth and development within Bahrain’s logistics sector. By partnering with government welfare foundations and lending its logistical expertise to support community initiatives, the company seeks to foster a culture of social responsibility and inclusive growth.

As the company charts its course forward, its vision remains anchored in a relentless pursuit of innovation, excellence and customer-centricity. Looking ahead, Kulsha Logistics is poised to explore new opportunities and expand its presence both within Bahrain and beyond. From the imminent launch of its e-commerce platform to its foray into the healthcare industry, Kulsha Logistics is committed to driving positive change.

“Through the provision of effective and specialised services in the vital healthcare sector, this effort seeks to transform logistics in Bahrain,” highlights Mr. Haji. “By continually innovating and introducing initiatives that benefit the community, Kulsha Logistics is well-positioned for sustained growth and impact in the logistics sector. As we move forward, we are excited about the potential to further contribute to Bahrain’s economic growth and set new benchmarks in the logistics industry.”